Hardware Troubleshooting - Cash Drawers

The following steps will help you trouble shoot cash drawers.  Please perform the following steps in the order shown below to help you identify your hardware issues

1. Check the Power

- If your cash drawer requires power check that the power cable is secure and plugged in.  Some cash drawers have a green light that indicates if it is powered.  This is usually located on the back of the cash drawer.

2. Check the Connection

- If the connection is a direct serial connection to the computer check that the plug is flush with the port.

- If the connection is a telephone wire connected to a receipt printer first check the receipt printer (see receipt printer section).  Then check that the telephone wire is securely connected to both the cash drawer and the receipt printer.   Loose connection cables can cause a lot of intermittent issues, please replace your cable if either end is not secure.

3. Turn the Aluvii Service Off

- Open the Windows Services app.

windows_services_app.png

- Locate the service named Aluvii Peripheral Gateway.

- Turn off the service.

Services_window.png

4. Open the Configuration Tool used to set up your hardware

Listed below are a few commonly used configuration tools and what their respective applications look like.  

- Epson OPOS ADK SetupPOS

Epson_OPOS_ADK.png

- Easyset OPOS

Easyset_OPOS.png

- MMF Configuration Tool

MMF_Config_Tool2.png

5. Test Hardware

- Epson OPOS ADK SetupPOS

-- If your cash drawer is connected through a to the receipt printer, test the receipt printer first.

-- After successfully completing the receipt printer test right click on the cash drawer you wish to test and left click on “Check Health Interactive”.

Epson_Check_Health.png

-- The following window will open.  Click “Start” to test the opening of the cash drawer.

Check_Health_Start.png

- Easyset OPOS

-- Select the device you wish to test then click on Device Setup.

EasySet_OPOS_device_setup.png

-- This will open the following window.  Click “Printer Test” to test opening the cash drawer via the receipt printer.

StandardCashSPrinterSettings.png

- MMF configuration tool

--  The following window will be shown on the start of the application. Click the buttons in the order listed in the picture to test the opening of the cash drawer.  The cash drawer should open after hitting button 2, button 3 is used to close control to the cash drawer.  If button 3 is not pressed and the application is closed, you may need to restart your computer to gain control of your cash drawer again.

 MMFCashDrawerConf.png

6. After successfully testing, close all configuration tools and restart the Aluvii Service

 - Open the Windows Services app

windows_services_app.png

- Locate the service named Aluvii Peripheral Gateway.

- Start the service.

Services_window.png

7. If the hardware is still not working as intended remove all assigned hardware and reassign the desired hardware.  Hardware can be assigned to a register and to a till.  You can clear register assigned hardware in Register Management and till assigned hardware in Cash Control. 

 

 

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